Shipping Information
At The Highstreet Offlicence, we aim to process and dispatch orders as quickly and securely as possible.
- Orders are usually processed within 1–2 working days
- Deliveries are handled by trusted courier partners
- Shipping times may vary depending on your location and product availability
- You will receive order confirmation and tracking details (if applicable) once your order is dispatched
Local Collection
We also offer local collection from our store.
If you choose this option at checkout, you will be notified when your order is ready for pickup.
Returns & Refunds Policy
Your satisfaction is important to us. If you are not completely happy with your purchase, please review our returns policy below:
- Returns must be requested within 7 days of receiving your order
- Items must be unused, unopened, and in original packaging
- Certain items such as tobacco products, vapes, lottery items, and scratch cards are non-returnable due to legal and hygiene reasons
- Proof of purchase is required for all returns
Refunds
- Once your return is approved and inspected, refunds will be processed to the original payment method
- Refund processing time may take 5–7 working days, depending on your bank or payment provider
- Shipping charges are non-refundable, unless the item received was faulty or incorrect
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will arrange a replacement or refund as applicable.
